The Secret to Optimizing ROI on Compensation, Commission and Bonus Programs

What is the ROI that your company expects from its compensation, commission and bonus programs? In business, ROI (return on investment) is routinely calculated, planned and monitored. Many organizations’ expectations of these monetary rewards programs include employee retention as well as achievement of critical goals and targets.  But, the greater value of these programs can best…

What Is H.R.’s Strategic Role?

H.R. is generally a participant with the executive team in establishing the business strategy. But H.R.’s strategic role goes well beyond a team role in deciding the strategy. Execution is where most organizations struggle or fail, and H.R. can significantly impact execution. There are six Keys to Strategy Execution KSEs) that are essential to optimize…

Is Quality Being Lost In Today’s Quest For Efficient Execution?

Strategy is, and should be simple.  It consists of 3 dimensions: 1. Value Proposition:  what your company does excellently, better than your competitors, that brings customers to your door 2. Value Chain:  all of the tasks and work your people do in order to deliver your value proposition 3. Fit:  how well you’ve aligned your people, processes, priorities, etc. with your value proposition…

Why Hiring Good People and Communicating Your Strategy Isn’t Enough

I was so excited when I read today’s issue of Forbes that I had to write this post immediately.  How often do we find articles that make us want to jump out of our seats and take action?  Not every day…and this is one of those times. The article?  Customer Service: What Southwest Knows And…

What Can Small Local Businesses Do To Compete With Giants?

There’s an article in the September issue of CNNMoney that fires up the imagination. It’s about a competitive challenge, which points our thinking straight to Strategy. Click the link below to read this article, “Local Shops Fear Amazon’s Expansion,” by By Jose Pagliery: http://money.cnn.com/2013/09/04/smallbusiness/amazon-expansion/index.html?iid=SF_SB_Lead This information-packed article describes Amazon’s aggressive growth plans and its capacity…

What’s The Fundamental Question Every Business Must Answer?

“You cannot please everyone.” How often have you heard this in your life?  Do you believe it?  Do you try to please everyone anyway?  If so, how is that working for you? In business, we need to make a decision very early on a key question:  Who is our customer? To answer that question, we…

Strategy is Simple. It’s Execution That’s Complex!

Strategy is, and should be simple.  It consists of the 3 dimensions shown here: Value Proposition, Value Chain and how well they Fit or are aligned. FORTUNE magazine, well known for its business insights, printed an article in 1999 called “Why CEOs Fail”, highlighting an important fact: 70% of CEO failures were caused by poor execution against…