Are People Really Your Greatest Asset?

  We’ve all heard this before: People are our greatest asset. As an employee, do you believe it? As a manager, do you believe it? Standard & Poors clearly considers People as one of the 3 top components of a business’s value. Experts often refer to key assets as Capital. When it comes to executing…

How Metrics Can Drive Strategic Growth & Profits

Let’s start with a critical question: How well do your company’s metrics (or KPIs – key performance indicators) help employees stay focused on delivering your company’s unique customer value? The strategy map above shows the relationships between: Strategy (Product Leaders / Efficient Operations / Customer Intimate) Focus areas for Metrics (Financial / Customer / Processes…

What is “Employee Engagement” and What Difference Does it Make to the Business?

In the past two years in particular, Employee Engagement has emerged as a leading subject in most organizations.  And, although it may be one of the most popular topics of discussion and articles, we all seem to have different interpretations of what Engagement is and what difference it makes for a business. We’ve all seen…

What’s The Fundamental Question Every Business Must Answer?

“You cannot please everyone.” How often have you heard this in your life?  Do you believe it?  Do you try to please everyone anyway?  If so, how is that working for you? In business, we need to make a decision very early on a key question:  Who is our customer? To answer that question, we…

The Value Chain, Strategic Performance & Profits

Aligning all of the elements of your value chain with your business strategy heightens profitability and strategic performance.  This, the 3rd article in our 5-part series — The 5 Keys to Strategy Execution – is the focus of this article. Most of us are familiar with the Lean term, Value Stream. Per Wikipedia, “Value stream…

The 5 Keys to Strategy Execution: #1. Strategic Understanding

Photo courtesey of Pinterest There’s an excellent article in Forbes, written by John Kotter on July 19, 2013, called “When CEOs Talk Strategy, 70% Of The Company Doesn’t Get It”. And in June, 2013, an article in Harvard Business Review, “When CEOs Talk Strategy, Is Anyone Listening?”cited research recently completed by Timothy Devinney and associates…

The 5 Keys to Strategy Execution: #2 Leadership

Last week, we started this 5-part series on The 5 Keys to Strategy Execution with our article on Key #1, Strategic Understanding.  Today’s article is about Key #2, Leadership. Leadership is widely recognized as including a broad set of skills critical for individual and organizational success. It’s so critical a skillset that articles about it are ubiquitous:  we are…