How Metrics Can Drive Strategic Growth & Profits

Let’s start with a critical question: How well do your company’s metrics (or KPIs – key performance indicators) help employees stay focused on delivering your company’s unique customer value? The strategy map above shows the relationships between: Strategy (Product Leaders / Efficient Operations / Customer Intimate) Focus areas for Metrics (Financial / Customer / Processes…

What Can Small Local Businesses Do To Compete With Giants?

There’s an article in the September issue of CNNMoney that fires up the imagination. It’s about a competitive challenge, which points our thinking straight to Strategy. Click the link below to read this article, “Local Shops Fear Amazon’s Expansion,” by By Jose Pagliery: http://money.cnn.com/2013/09/04/smallbusiness/amazon-expansion/index.html?iid=SF_SB_Lead This information-packed article describes Amazon’s aggressive growth plans and its capacity…

What is “Employee Engagement” and What Difference Does it Make to the Business?

In the past two years in particular, Employee Engagement has emerged as a leading subject in most organizations.  And, although it may be one of the most popular topics of discussion and articles, we all seem to have different interpretations of what Engagement is and what difference it makes for a business. We’ve all seen…

The 5 Keys to Strategy Execution: #1. Strategic Understanding

Photo courtesey of Pinterest There’s an excellent article in Forbes, written by John Kotter on July 19, 2013, called “When CEOs Talk Strategy, 70% Of The Company Doesn’t Get It”. And in June, 2013, an article in Harvard Business Review, “When CEOs Talk Strategy, Is Anyone Listening?”cited research recently completed by Timothy Devinney and associates…

The 5 Keys to Strategy Execution: #2 Leadership

Last week, we started this 5-part series on The 5 Keys to Strategy Execution with our article on Key #1, Strategic Understanding.  Today’s article is about Key #2, Leadership. Leadership is widely recognized as including a broad set of skills critical for individual and organizational success. It’s so critical a skillset that articles about it are ubiquitous:  we are…