How Metrics Can Drive Strategic Growth & Profits

Let’s start with a critical question: How well do your company’s metrics (or KPIs – key performance indicators) help employees stay focused on delivering your company’s unique customer value? The strategy map above shows the relationships between: Strategy (Product Leaders / Efficient Operations / Customer Intimate) Focus areas for Metrics (Financial / Customer / Processes…

Get Your FREE COPY: Balanced Metrics Survey Results!

  In October, 2013, we completed our first annual survey on the use of Balanced Metrics and/or Scorecards.  Our report provides a summary of survey results that will be invaluable to any organization working to build employee engagement and strategic performance. We thank our survey participants for their investment of time and information. Would you like…

Strategy is Simple. It’s Execution That’s Complex!

Strategy is, and should be simple.  It consists of the 3 dimensions shown here: Value Proposition, Value Chain and how well they Fit or are aligned. FORTUNE magazine, well known for its business insights, printed an article in 1999 called “Why CEOs Fail”, highlighting an important fact: 70% of CEO failures were caused by poor execution against…