We’ve all heard this before: People are our greatest asset. As an employee, do you believe it? As a manager, do you believe it? Standard & Poors clearly considers People as one of the 3 top components of a business’s value. Experts often refer to key assets as Capital. When it comes to executing…
H.R. is generally a participant with the executive team in establishing the business strategy. But H.R.’s strategic role goes well beyond a team role in deciding the strategy. Execution is where most organizations struggle or fail, and H.R. can significantly impact execution. There are six Keys to Strategy Execution (KSEs) that are essential to optimize…
I was so excited when I read today’s issue of Forbes that I had to write this post immediately. How often do we find articles that make us want to jump out of our seats and take action? Not every day…and this is one of those times. The article? Customer Service: What Southwest Knows And…