Experience and research have shown us that some of the foundational components of the performance review processes we use today are flawed. Following are the top three deficiencies in today’s practices:
Let’s start with a critical question: How well do your company’s metrics (or KPIs – key performance indicators) help employees stay focused on delivering your company’s unique customer value? The strategy map above shows the relationships between: Strategy (Product Leaders / Efficient Operations / Customer Intimate) Focus areas for Metrics (Financial / Customer / Processes…
Strategy is, and should be simple. It consists of 3 dimensions: 1. Value Proposition: what your company does excellently, better than your competitors, that brings customers to your door 2. Value Chain: all of the tasks and work your people do in order to deliver your value proposition 3. Fit: how well you’ve aligned your people, processes, priorities, etc. with your value proposition…
There’s an article in the September issue of CNNMoney that fires up the imagination. It’s about a competitive challenge, which points our thinking straight to Strategy. Click the link below to read this article, “Local Shops Fear Amazon’s Expansion,” by By Jose Pagliery: http://money.cnn.com/2013/09/04/smallbusiness/amazon-expansion/index.html?iid=SF_SB_Lead This information-packed article describes Amazon’s aggressive growth plans and its capacity…
In the past two years in particular, Employee Engagement has emerged as a leading subject in most organizations. And, although it may be one of the most popular topics of discussion and articles, we all seem to have different interpretations of what Engagement is and what difference it makes for a business. We’ve all seen…
Picture from Pinterest[/caption] We hope you’ll enjoy and find value in the following videos! Please share your questions and comments! Contact us to learn more about our services. Videos From YouTube – Michael Porter on Competitiveness http://www.youtube.com/watch?v=y5I_cnpP99U&list=TL6t8q9HLj8as From YouTube – 1-hour+ Lecture 24 by Michael Porter – ECON http://www.youtube.com/watch?v=KvYwKM5bY0s From YouTube – Michael Porter – The Five…
Announcement: Jody O’Brien, Business Development Manager I am pleased to welcome Jody O’Brien to Rosanna Nadeau & Associates in a new role as Business Development Manager. Jody brings an extensive background in Human Resources with an exceptional ability to deliver customer related services. Jody will be a great asset to the firm. She graduated summa cum…
“You cannot please everyone.” How often have you heard this in your life? Do you believe it? Do you try to please everyone anyway? If so, how is that working for you? In business, we need to make a decision very early on a key question: Who is our customer? To answer that question, we…
Last week, we started this 5-part series on The 5 Keys to Strategy Execution with our article on Key #1, Strategic Understanding. Today’s article is about Key #2, Leadership. Leadership is widely recognized as including a broad set of skills critical for individual and organizational success. It’s so critical a skillset that articles about it are ubiquitous: we are…
Strategy is, and should be simple. It consists of the 3 dimensions shown here: Value Proposition, Value Chain and how well they Fit or are aligned. FORTUNE magazine, well known for its business insights, printed an article in 1999 called “Why CEOs Fail”, highlighting an important fact: 70% of CEO failures were caused by poor execution against…
