Making a Difference in Behavior Through Training

Making training quick and easy is a common goal in today’s organizations. We’re used to checking things off our lists and getting things done with efficiency. Training designed from this point of view focuses, for example, on communicating generic information, best practices, policies, procedures, techniques, and consequences. This is often an effective approach for teaching…

The Truth About Leading Lasting Change

    One of the toughest challenges leaders face is making change work, from building initial momentum to sustaining change long term. Why is successful, effective change so elusive, even when led by bright, passionate people? Leading effective and lasting change is not easy, simple or quick. Part of the reasons change efforts fall short…

The 10 Key Components of an Effective Workplace Investigation

You’ve just been informed of an employee complaint of workplace harassment by a co-worker, and you’re clearing your calendar to make time to conduct an investigation. You let your manager know about the complaint and when you’ll begin the investigation. You quickly review the company policy on harassment and wish again today that you had…

Do You Have a Culture of Quality?

Are your Quality requirements understood across your organization? Almost every manager would answer this question, “Yes.” But, there are lots of organizations whose employees aren’t clear or aren’t “sold” on their company’s commitment to quality. And, this can happen anywhere when there are disconnects about quality. In our experience, one or more indicators typically exist that can help…

The Secret to Optimizing ROI on Compensation, Commission and Bonus Programs

What is the ROI that your company expects from its compensation, commission and bonus programs? In business, ROI (return on investment) is routinely calculated, planned and monitored. Many organizations’ expectations of these monetary rewards programs include employee retention as well as achievement of critical goals and targets.  But, another value of these programs can be gained…

Will Your Organization’s Story Be One Of Survival or of Prosperity?

Snapshots of the Honorable 57 – A Mini-Paper Companies currently remain in the Fortune 500 for under 15 years.  Fifty years ago the average life expectancy on this elite list was about 75 years. The Fortune 500 are recognized as the biggest and the best, and it makes sense that they are our models of success. We have looked to…